Privacy Policy

At Seasons Pizza, we are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website seasonspizza.world, place orders online, interact with our services, or otherwise engage with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website (seasonspizza.world), our online ordering system, email communications, marketing campaigns, and any other services we offer that link to or reference this policy (collectively, the "Services").

1. Who We Are

Seasons Pizza is a food service business operating in the United States. We provide pizza and related food products through our online platform and physical locations. For the purposes of this Privacy Policy, Seasons Pizza acts as the data controller — meaning we determine the purposes and means of processing your personal information.

2. Information We Collect

We collect various types of information in connection with the Services we provide. The categories of information we may collect include the following:

2.1 Personal Information You Provide Directly

When you interact with us — whether by creating an account, placing an order, signing up for our newsletter, or contacting our support team — you may voluntarily provide us with personal information, including but not limited to:

• Identification Data: Your first and last name, username, or similar identifier.
• Contact Information: Email address, phone number, billing address, and delivery address.
• Payment Information: Credit card numbers, debit card details, billing information, and other financial data necessary to process your transactions. Note: We do not store full payment card details on our servers; this information is processed securely through our third-party payment processors.
• Account Credentials: Username and encrypted password if you register for an account with us.
• Order History: Details of the food items you have ordered, special instructions, dietary preferences, and delivery preferences.
• Communications: Any messages, feedback, complaints, or other communications you send to us via email, contact forms, or other channels.
• Promotional Preferences: Your preferences for receiving marketing communications from us and our partners.

2.2 Information Collected Automatically

When you access or use our website, we automatically collect certain technical and usage data, including:

• Device Information: Information about the device you use to access our Services, including hardware model, operating system version, unique device identifiers, and mobile network information.
• Log Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, and pages you visit on our website.
• Usage Data: Information about how you use our website, such as the pages you view, the links you click, the time spent on each page, referral URLs, and other clickstream data.
• Location Data: Approximate geographic location derived from your IP address. If you grant us permission, we may also collect more precise location data through your device's GPS for the purpose of facilitating delivery services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. For more details, please see Section 7 (Cookies and Tracking Technologies) of this policy.

2.3 Information Collected from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you choose to log in or connect with us through a social media account (such as Facebook or Google), we may receive certain profile information from that platform, subject to your privacy settings on that platform.
• Payment Processors: Transaction confirmation data from our payment processing partners.
• Delivery Partners: Order status and delivery confirmation information from third-party delivery service providers.
• Analytics Providers: Aggregated or pseudonymized data from analytics companies that help us understand how users interact with our Services.
• Marketing Partners: Contact lists or interest-based data from marketing partners, where you have consented to sharing your information with us.

3. How We Use Your Information

We use the personal information we collect for a range of legitimate business purposes. Specifically, we use your information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders, including coordinating delivery or pickup logistics.
• Manage and maintain your account, including authentication and security.
• Send you order confirmations, receipts, and status updates via email or SMS.
• Handle returns, refunds, or complaints related to your orders.
• Provide customer support and respond to your inquiries in a timely and effective manner.

3.2 Analytics and Service Improvement

• Analyze usage trends and patterns to improve the design, functionality, and content of our website and Services.
• Conduct internal research, analytics, and reporting to better understand our customers' needs and preferences.
• Diagnose technical problems and maintain the security and integrity of our platform.
• Develop new products, features, and menu offerings based on customer feedback and behavior.

3.3 Marketing and Communications

• Send you promotional emails, newsletters, special offers, and information about new menu items, if you have opted in to receive such communications.
• Personalize your experience on our website by displaying content, recommendations, and promotions relevant to your interests and order history.
• Conduct targeted advertising campaigns through third-party advertising networks, based on your browsing behavior and preferences (subject to your consent where required by law).
• Contact you for surveys, market research, or customer satisfaction feedback.

3.4 Legal Compliance and Business Operations

• Comply with applicable laws, regulations, legal processes, or governmental requests in the United States.
• Enforce our Terms of Service and other applicable agreements and policies.
• Protect the rights, property, and safety of Seasons Pizza, our customers, and the public.
• Detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• Carry out business transactions such as mergers, acquisitions, or asset sales, where your information may be transferred as part of the business assets.

4. Legal Basis for Processing (Where Applicable)

As a business operating in the United States, our primary legal frameworks include the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and applicable state-level privacy laws. We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (e.g., processing your food order).
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our services, fraud prevention), provided these interests are not overridden by your rights.
• Legal Obligation: Processing is necessary to comply with a legal obligation (e.g., tax laws, regulatory requirements).
• Consent: Where required, we process your information based on your explicit consent (e.g., for direct marketing communications or non-essential cookies).

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party companies and individuals who assist us in operating our business and providing our Services. These service providers are authorized to use your personal information only as necessary to provide services to us, and they are bound by appropriate confidentiality and data protection obligations. Categories of service providers include:

• Payment processing companies (e.g., Stripe, Square, or similar processors)
• Delivery and logistics partners
• Cloud hosting and infrastructure providers
• Email and SMS communication platforms
• Web analytics and performance monitoring services
• Customer relationship management (CRM) software providers
• Marketing and advertising platforms
• Fraud detection and cybersecurity services

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (such as a court, government agency, or law enforcement body). This includes disclosures necessary to:

• Comply with a legal obligation, court order, or subpoena
• Respond to lawful requests from government agencies, including national security or law enforcement requirements
• Protect and defend the rights or property of Seasons Pizza
• Prevent or investigate possible wrongdoing in connection with our Services
• Protect the personal safety of users of our Services or the general public
• Protect against legal liability

5.3 Business Transfers

In connection with any merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred or disclosed to the acquiring entity. We will notify you via a prominent notice on our website if such a change occurs and your information becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with other parties when you have given us your explicit consent to do so. You may withdraw this consent at any time by contacting us at [email protected].

6. Data Security

The security of your personal information is of utmost importance to us. We implement a comprehensive set of administrative, technical, and physical security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS technology. Sensitive payment data is encrypted at rest and in transit.
• Access Controls: Access to personal information is restricted to authorized personnel only on a need-to-know basis. All employees with access to personal data are bound by strict confidentiality obligations.
• Secure Payment Processing: We use PCI-DSS-compliant payment processors and do not store full payment card information on our own servers.
• Firewall and Intrusion Detection: Our systems are protected by firewalls and intrusion detection systems to prevent unauthorized access.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration tests to identify and remediate potential weaknesses.
• Data Minimization: We collect and retain only the minimum amount of personal information necessary for the purposes described in this policy.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in the event of a security incident, as required by applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to collect and store certain information about how you use our website. Cookies are small text files stored on your device that allow us to recognize your browser and capture certain information.

7.1 Types of Cookies We Use

7.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, and alert you when new cookies are set. Please note that disabling certain cookies may affect the functionality of our website. You can also opt out of interest-based advertising through industry opt-out tools such as the Network Advertising Initiative (NAI) Opt-Out Tool or the Digital Advertising Alliance (DAA) Opt-Out Tool.

For full details on the cookies we use and how to manage them, please refer to our Cookie Policy, which is available on our website at seasonspizza.world.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our general data retention periods are as follows:

After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you. In some cases, we may retain anonymized or aggregated data for analytical purposes indefinitely, as this data no longer constitutes personal information.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights to the fullest extent required by law.

9.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (e.g., where we are required to retain information by law).
• Right to Correct: You have the right to request correction of inaccurate personal information that we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. We do not sell your personal information; however, if you wish to opt out of data sharing for advertising purposes, please contact us.
• Right to Limit Use of Sensitive Personal Information: Under the CPRA, you have the right to limit our use and disclosure of your sensitive personal information to what is necessary for providing the Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different quality of service because you exercised your rights.

To submit a request to exercise any of the above rights, please contact us at [email protected]. We will verify your identity before processing your request. We will respond to verifiable consumer requests within 45 days, with the possibility of a 45-day extension where reasonably necessary.

9.2 General Privacy Rights (All Users)

Regardless of your location, we extend the following rights to all users of our Services:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You may request that we delete your personal information, subject to legal obligations requiring us to retain certain data.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format, and you have the right to transmit this data to another organization.
• Right to Withdraw Consent: Where we process your data based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that occurred before withdrawal.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us directly at [email protected].

9.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please contact us using the following details:

We may need to verify your identity before processing certain requests to protect the security of your personal information. We will not charge a fee for processing your request unless your request is manifestly unfounded or excessive.

10. Children's Privacy

Our Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18. If you are under 18, please do not use our Services or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately at [email protected] so that we can take appropriate action.

Our practices are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under the age of 13. We do not knowingly collect any information from children under 13 and do not direct our Services to children.

11. International Data Transfers

Seasons Pizza is a United States-based business, and our primary operations and data processing activities occur within the United States. However, in the course of providing our Services, your personal information may be transferred to, stored, and processed in countries other than your country of residence, including the United States, where data protection laws may differ from those in your home country.

Where we transfer personal information outside of the country in which it was originally collected, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information and to ensure that such transfers comply with applicable data protection laws. These safeguards may include:

• Ensuring that the recipient country has been deemed to provide an adequate level of data protection;
• Implementing standard contractual clauses or data processing agreements with our service providers;
• Relying on the recipient's adherence to recognized privacy frameworks or certifications.

If you have questions about the international transfer of your personal information, please contact us at [email protected].

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Seasons Pizza. This Privacy Policy applies only to our website and Services. We have no control over the privacy practices of third-party websites and are not responsible for their content or privacy policies.

We encourage you to review the privacy policies of any third-party websites or services you visit through links on our website. Accessing third-party links is done at your own risk and is subject to the terms and conditions of those third parties.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that the user does not want their online activity tracked. As of the effective date of this Privacy Policy, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals. However, you may manage your tracking preferences through cookie settings and opt-out tools described in Section 7 of this policy.

14. How to File a Complaint

If you believe that we have not handled your personal information in accordance with applicable law or the terms of this Privacy Policy, we encourage you to contact us first so that we can attempt to resolve your concern directly.

14.1 Contact Us Directly

We will acknowledge your complaint within 5 business days and endeavor to resolve the matter within 30 days.

14.2 Regulatory Complaints — United States

If you are not satisfied with our response or believe we are processing your data in violation of applicable United States law, you have the right to file a complaint with the relevant regulatory authority:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws in the United States, including laws related to unfair or deceptive data practices. You may file a complaint at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency at cppa.ca.gov.
• State Attorney General: Residents of other states may also have the right to file complaints with their state's Attorney General office regarding violations of state-level privacy laws.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page;
• Post the updated Privacy Policy on our website at seasonspizza.world;
• Send you an email notification if the changes are significant and you have provided us with your email address.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any updated Privacy Policy constitutes your acceptance of the changes.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.

This Privacy Policy was last updated on March 29, 2026, and is effective as of that date. All prior versions of this policy are superseded by this document.